Don't know his name but he's a gem of an employee. He apologized and warmingly welcomed us in a truly professional manner. We told him what happened the day before. Next day around 2:30 PM, a male security guard was on duty at casino entrance. Then she made a face indicative of her gross disapproval. We apologized explaining that since it was our first visit to the hotel we were unfamiliar with security protocols. As we entered casino a female security guard scolded us by saying, "next time YOU MAKE SURE you use the entrance on the other side". ![]() Went to check-in around 3:30 PM, told to return in half hour. ![]() Parking attendants should know to automatically ask guests whether or not they want bell service. ![]() Expecting bell service, we lingered in the car for several awkward minutes before asking valet to please call bell hop. He stood a few feet away waiting for us to exit the vehicle. Arrived about 3:15 PM on 8/28/19, drove to valet, attendant didn't ask if we needed help with luggage.
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